RETURNS

Veloine is committed to premium quality products. We sincerely hope that our apparel and accessories meet your expectations, as your satisfaction is our greatest priority. If you are not happy with your purchase though, you can return or exchange the item(s) within 14 days. For Bundles, please note that they can only be returned completely (no return of single items from a bundle). 

If you wish to return an item...

You may return the items within 14 days after you received them. Returned items must be in original condition, unwashed and unworn. They need to have labels still attached and should be in their original packaging.

Please note that you are responsible for the costs of the return shipping. We strongly recommend using a shipping method that provides a tracking number. Once we received your return, we will send you an email notification and the refund will be issued through your original payment method.

If you wish to exchange sizes...

If you need a size exchange, we are happy to arrange that. Exchanged items must be in original condition, unwashed and unworn. They need to have labels still attached and should be in their original packaging.

Please note that you are responsible for the costs of the return shipping. Once we received your return, the new size will be sent to you free of any further shipping costs. If your desired new size is not available, we will notify you by email and issue a refund through your original payment method.

Click here to submit a return or exchange