RETURNS

Veloine is dedicated to premium quality products made in Italy. We sincerely hope that our cycling apparel and accessoires meet your expectations, as your satisfaction is our greatest priority. If you are not happy with your purchase though, you can return the item(s) within 14 days. Keep in mind that returned products must be new, in their original packaging and with labels still attached.

If you wish to exchange sizes, please send us an email with your order number and the item/size you wish to exchange. If you're unsure which size works best for you, have a look at our size guide or reach out to us. 

If you wish to return an item completely, please follow these steps.

Customers located in Germany

1) Click here to create a pre-paid DHL return label which you can stick on your return package.

2) Complete the return sheet (comes with the delivery of your order) and add it to the items you wish to return

3) Drop the package it your local DHL shop

Customers located outside of Germany 

1) Send us an email with your order number - we will email you a prepaid return label

2) Complete the return sheet (comes with the delivery of your order) and add it to the items you wish to return

3) Drop the package it your local DHL partner (see here).

Once we received the item(s), a refund will be issued for the returned item(s) minus the return shipping cost (Germany 5 EUR, EU/CH/UK 10 EUR, Rest of World 30 EUR) through your original payment method.

For further information, also view the Cancellation Rights page.