"Crashing is part of cycling as crying is part of love.”
Johan Museeuw, former pro rider and world champion.
We agree. But if you do get involved in a crash, you should not have to worry about your kit too much. That’s why we offer 40% discount on your replacement kit.
The following crash replacement conditions apply:
- The damage was clearly caused by a crash - our service does not cover fair wear and tear
- Your kit was purchased through our online shop no longer than two years ago
- The crash replacement covers performance apparel only (no accessories or casual wear)
- The 40% discount applies to the price at which you purchased the kit
- The 40% discount can be redeemed for a product of the same category as your crashed kit
Had a crash? Above all, we hope you’re okay. To benefit from our crash replacement service, please take the following steps:
Send a picture of the damaged kit to out Customer Service. Please have your order number or order confiramtion available. We will review your request and get back to you within 48 hours.
If your crash replacement request is approved, you will receive a discount code for the purchase of your new kit.
We kindly ask you to return the broken kit to us at your own cost. Depending on the condition, we will contribute the fabric to our Veloine x reNew program. Please send your washed kit to the following address: Veloine - Women Cycling Apparel - Radlkoferstr. 2 - 81373 Munich - Germany